If you are not happy with your purchase, for any reason, then we are not happy.
All returns to ties.com must be accompanied by a Return Authorization Number. To process a return and receive your Return Authorization Number, please enter your last name and order number (These can be found on your packing slip.)
We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. All returns must be accompanied by a Return Authorization number. To get your Return Authorization number, please fill out the fields above and click continue. Items received within 30 days of the purchase date receive a full refund of the purchase price. ties.com will not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the purchase date, are eligible for a store credit only. Store credits are good toward future purchases at ties.com and are valid for 12 months from the date of issue. Return postage is the responsibility of the customer; we strongly urge you ship your return with insurance and delivery confirmation. ties.com is not responsible for lost or misdirected returns. All returns are processed within 7 days of receipt.
SPECIAL NOTE for orders that received Free Gift or free tie promotions. If your order no longer meets the criteria of the specific of the promotion due to a return or exchange, the retail cost of the free tie(s) or Free Gift will be deducted from any refund or store credit. In certain cases returning a tie can result in additional changes to your credit card if the amount of the promotion discount is greater than the cost of the returned tie.
